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Presales Questions

q What domain TLD’s do you offer?

  • We offer around 300 different types of TLD’s under various categories such as -
    Standard Domains, Hybrid Domains, Country Specific Domains, Second Level Domains and many more.

    If your choice of TLD is not found in the domain search please feel free to ask.

q What are the charges for privacy protection?

  • Privacy protection will cost $9.95/year with any of the TLD/domain name you wish to select.

q Do you offer any discount for bulk registration or transfers?

  • The discount is already on our order form, if you select domain registration or renewal for multiple years the cost will go down automatically.

q Do I get any discount if I register/renew for multiple years?

  • The discount is already on our order form, if you select domain registration or renewal for multiple years the cost will go down automatically.

q What is the cost of WHMCS License?

q How much does it cost to me to register domain via domain reseller account?

  • It will cost $13.95 per domain per year for standard TLD's, however it will change for other TLD's depending upon the domain TLD you wish to register.

q What version of cPanel, WHM do you provide?

  • The current version of cPanel and WHM is cPanel & WHM on all our Linux servers.

q What version of Plesk do you provide?

  • The current version Plesk is 12.5.30 on all our windows servers.

q Do you provide multiple PHP versions?

  • Yes, we do provide multiple versions of PHP on our servers.

q Is unlimited truly unlimited?

  • Please note gives our customers unlimited Disk Space and Bandwidth at its best.

q What payment methods do you offer?

  • We accept all major forms of credit cards which include Visa, Mastercard, American Express & Discover. We also take PayPal payments as-well.

q What versions do you provide?

  • We support the given versions of ASP.Net (1, 2, 3, 3.5, 4, 4.5) to fulfill all your requirements.

q Do you provide JAVA & Tomcat? What versions?

  • Yes, we do provide JAVA 7.0.25 and Tomcat 7.0.65 on all our Linux and Windows server.

q With dedicated server is cPanel free?

  • cPanel License will cost $ 30/month. You can select it through Add-ons section when you place order for the dedicated server.

q What is the delivery time for dedicated servers?

  • You will get your very own dedicated server within 24-48 hours once the order is complete and payment is received.

q How does the money back guarantee works?

  • All our shared hosting packages come with an unconditional 30 day money back guarantee. We refund the money within 30 days of the date of signup of the account if customer is not satisfied with the service. you will be given a full refund of the hosting amount excluding setup fees, domain registration fees and overages &, you need to pay the amount of “Free services” which are availed with the plans you opted for or with the billing cycles you have selected.
    This policy does not apply to any additional services such such as :
    Domain Registration, Dedicated IP, Dedicated SSL Certificate, VPS Servers, Dedicated Servers, Web Design Services.

q Where are you located?

  • We are located in California, USA.

q How long has be in this business?

  • is one of the oldest and most stable web hosting companies in the world. Founded in 2008, CA. We are in this business since last 8 years.

q Can I cancel at any time?

  • There are no contracts. You can cancel the service at any time.

q Do you offer trial?

  • We do not provide any trial however, we offer 30 day money back guarantee. So if you are not satisfied with our services within the first 30 days of signup you can get the entire hosting amount that you paid for refunded.

q As a reseller do you provide support to my end clients?

  • We do not provide direct support to your end clients; however you can contact us on behalf of your clients any time 24x7. If you are looking for direct support for your end clients we will be happy to work out an arrangement for you,feel free to contact us at

q Do you provide interface for reseller?

q Do you offer free SSL installation?

  • We offer free SSL installation.

q Can you help me to transfer my site from my current hosting to you?

  • Absolutely! We offer free transfer services. We'll move your website files from your old host and we'll even transfer the domain for you to our network. If the account is very large then conditions may apply.

q Can I upgrade or downgrade my account at any time?

  • Yes you can upgrade or down grade the plan at any time. In order to upgrade your account, you can login at
    You can upgrade any time; all you have to do is pay the difference in two plans. The upgrade process is instant as soon as the payment is done.

q What is the difference between Linux & Windows hosting?

  • Linux and Windows are two different types of operating systems. Linux is an open source and the most popular operating system for web servers. Since Linux-based hosting is more popular, it has more of the features web designers expect.

    The real difference between the two systems lies in the scripting languages that Windows and Linux use in webpage production. ASP scripting is more often found on Windows. The major difference between Linux hosting and Windows hosting is that they support different kinds of programming languages. The choice of selection is more in case of the Linux hosting as it has a wide range of supported programming languages. Its range of supported programming languages include different types starting from CGI basic script support to programming languages of higher level such as PHP, Perl, Ruby, etc. In case of Windows hosting the range of choices for languages diminish and it only supports few languages which are powered by Microsoft such as .ASP, .NET, etc. Linux hosting becomes advantageous for word press, joomla, mambo users as it offers one click installs and easy management.

q What is the difference between shared & reseller hosting?

  • With shared hosting plan you can manage your domain /website only through the control panel (Cpanel/Plesk) depending on the hosting plan you select. But with reseller hosting you will become the administrator and can sell the hosting further to the customers. In short you can start your own hosting business if you have reseller hosting account.

q Can I view my site before propagation is finished?

  • Yes you can. By using the URLs in your Welcome Email, you should be able to access your website without a problem. The URL should look something like this : For windows hosting Account, You can see the preview through Plesk panel using the “Preview” option.

q What are the guidelines for hosting adult web sites?

  • Adult web sites hosting is allowed - but there are strict guidelines:
    • You MUST be over 18 years of age.
    • Any material that is illegal in the United Stated is NOT ALLOWED.
    (The guidelines can be found here:
    • Your content MAY NOT BE COPIED from other sites.

q What happens if I cannot pay my hosting bill?

  • At Dollar2host, we understand that sometimes you may be late on a payment or need a few days before you can pay.

    We love our clients,
    and are more than willing to work with you on a late payment.

    If you need assistance with a late payment, please submit a ticket before your invoice date is up asking for an invoice extension and let us know how long you need it to be extended. Generally, we can extend up to a week without issue.

    If you do not alert us a head of time, and your invoice becomes unpaid on the due date, your service will be automatically suspended (temporarily turned off) until you pay again.

    You have a two week grace period after your due date. If you pass this grace period without payment, your service is considered no longer wanted and will be auto terminated to clear resources for new clients.

q Can I purchase a domain name without purchasing a hosting account?

  • Yes, you can register; transfer any domain of your choice without having to purchase a hosting account.

q Can I test your server speeds?

  • Yes you can perform download tests, ping our IP as well as read up on our network & datacenter on our about us page at (needs to create link we will update you on this link later)

q Do you offer a free trial?

  • We do not offer any "free" trials however our money back guarantee ensures a risk free experience and is as good as a "free" trial!

q Do you offer custom plans?

  • Unless your hosting needs exceed the plans on our website, we do not offer custom plans. All our hosting plans are tailored to fit the needs of everyone from individuals to businesses. If you need help picking the right plan for you, feel free to contact us!

q Is there a contract for your hosting?

  • No, there are absolutely no contracts when hosting withDollar2Host -- you can cancel your account at any time.

    Although we do offer discounts for annual subscriptions, you are still in no way obligated to stay with us. If you do not want to, can cancel your account anytime. The only "contract" you need to abide by is our terms of service.

q What is your average ticket response time?

  • Our average ticket response time is 15 minutes; most tickets are responded to even quicker!

q Will you place any ads banners or pop-ups on my website?

  • We will NOT place ads, banners or popups on your website; we do not modify or mess with your website.

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